Our product exchange policy aims to provide customers with complete security regarding the products purchased in our store.

All of our products come with a warranty against manufacturing defects.

We also exchange products that were delivered differently from what the customer ordered.

If you receive a product from us with a manufacturing defect or different from what you ordered, please follow these steps to proceed with the exchange:

If more than 7 business days have passed and the product has a defect or issue, please contact us, providing your CPF , order number, the product to be returned, and the defect. Once we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be required for a possible exchange. After the analysis is completed, we will contact you with our decision and whether an exchange is necessary.

The deadline for requesting an exchange for this reason is 90 days after receiving the product. Please note that exchanges or refunds will not be processed after this deadline.

Your complaint will be analyzed within a maximum of 7 business days. If the issue is confirmed, we will contact you via email and you can choose from the following options:

1. Receive a refund of the paid amount.
2. Receive a new product identical to the one ordered.
3. Receive a product of similar value.
4. Receive a coupon with the product value to use in future purchases.

According to the Consumer Protection Code (CDC), requests for cancellation of online purchases must be made within 7 business days from the date of receipt.

For credit card refunds, our financial department has a maximum of 7 business days to process the refund with the credit card company. The maximum time for the balance to return to your credit card is up to 120 days, depending on the credit card companies and the closing date of your statement.

If a refund is necessary, it will be processed to a bank account within a maximum of 10 business days after the quality analysis. The refund can only be made to an account with the same CPF that was used on our website.

In the case of products returned without prior communication, outside the deadline, with missing or mismatched items, without the label or invoice, they will be returned to customers. The same applies to exchanges that are declined after the products are analyzed by our quality department. These items will be sent back to customers via SEDEX, and the shipping cost for this return must be paid by the customer.

Please note: RISKO is not responsible for the shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products. This expense is the responsibility of the customer.